ISO 9001 Update
When we started our ISO 9001 journey we decided not to delay the process and to follow ISO9001:2008 standard rather than wait for the 2015 standard which was to be launched imminently.
We re-wrote our QMS in 2017 with a view to transition to ISO9001:2015 in 2018.
After a lot of work and lots of changes to the manual we were ready for our audit and re-accreditation in April 2018.
We are delighted to say that our audit went well and we are now accredited to ISO9001:2015
Early in 2015 we began working towards ISO9001 accreditation in order to demonstrate that we are following a common, controlled set of processes and procedures. We achieved our accreditation in October 2015.
Fast forward eighteen months this week we had our surveillance audit in March 2017 which we passed with no non-conformances and no observations.
The next step is to transition to ISO9001: 2015. Our manual, processes and forms are ready in draft form and we intend to transition to the new standard in March 2018. This isn't a huge change for us as continual service improvement is alredy embedded into our processes and customer satisfaction is key to the service that we deliver.